Local small businesses are the foundation of any community’s economy. Sales tax revenue from local businesses supports local government, which is money reinvested into the community. Small businesses employ 47% of the U.S. workforce, creating jobs in local communities.
As a trusted advisor in product protection, Centricity is proud to work with thousands of local retailers and franchisees across the United States. Our extended service contract solutions provide inventory-free revenue streams for small business owners who want to protect their customers’ purchases.
At Centricity, we put customers at the center of everything we do by creating differentiated products to meet the needs of today’s demanding customers wherever life takes them.
Centricity specializes in offering product protection to mid to small-sized retailers. These neighborhood appliance and electronic stores offer low prices, extensive selections, and personalized service. Those are the same principles that Centricity holds as fundamental pillars of doing business.
We are obsessed with customer service. Centricity knows that a customer’s loyalty may hang in the balance when a product unexpectedly breaks and needs to be repaired. We pride ourselves on taking the hassle out of product protection so that our customers can get back to enjoying and staying connected with their lives.
Whether cooking dinner during the holidays, watching the Super Bowl on a big-screen television, or just doing laundry, we know how important electronics and appliances are to our customers’ lives. Product protection lets our customers have peace of mind and not worry when a product breaks.
For small independent retailers who depend on long-term customer relationships to build loyalty, Centricity is an extension of their brand. An aggravation-free extended service contract allows these retailers to grow customer satisfaction resulting in repeat customers, many of them for life.
To compete with the big box stores, independent retailers offer premier customer service with customer-centered in-store and online buying experiences that are easy for their customers.
Small business owners value their customers, and their livelihood depends on each customer’s happiness. Unlike big chains, local businesses often employ people with proficient knowledge of their products. Salespeople get to know their customers and match their needs with products and services that best meet those desires.
For small businesses to survive and thrive, they must set themselves apart by offering their customers unsurpassed customer service that they often can’t get anywhere else. They can confidently sell Centricity’s product protection, giving their customers peace of mind.
Centricity offers the same customized service to our independent retail dealers, assisting each one in setting up the product protection service and training their staff on selling it effectively. From providing award-winning point-of-sale marketing materials and signage to having a dedicated client services contact, Centricity makes it easy for small retailers to do business with us.
Centricity partners with retailers and manufacturers to provide customized product protection solutions that drive revenue and result in loyal, happy customers. If you want to learn more about product protection plans and customized implementation and training for your team, contact us today.