Services

C.360 Platform

Centricity’s C.360 claims platform is designed to provide a seamless, user-friendly experience for both retailers and their customers. With 24/7 online access, customers can quickly file claims, track their status, and receive updates—all without the hassle of waiting on hold or dealing with paperwork. The intuitive platform simplifies the claims process, reducing frustration and ensuring customers get the service they need efficiently.

For retailers, C.360 streamlines customer management by offering real-time access to claims data, Terms and Conditions, and customer interactions. This visibility allows retailers to provide better support, resolve issues faster, and maintain strong customer relationships. With automated workflows and robust reporting tools, C.360 not only enhances the customer experience but also helps retailers optimize their extended service contract programs for improved efficiency and satisfaction.

Compliance Services

Navigating the regulatory landscape for extended service contracts can be complex, with each state enforcing its own compliance requirements. Centricity ensures that retailers can confidently offer extended service plans by managing licensing, regulatory filings, and contract compliance across all 50 states. This eliminates the burden of legal oversight for retailers, allowing them to focus on sales while knowing their protection plans meet state and federal guidelines.

Centricity’s expertise in compliance goes beyond just meeting regulations—it also helps retailers avoid potential fines or legal issues by staying ahead of evolving state laws. The company continuously monitors legislative changes and updates contract terms accordingly, ensuring seamless adherence to consumer protection laws. By partnering with a provider that prioritizes compliance, retailers can offer extended service plans with peace of mind, knowing that both they and their customers are fully protected.