Ryan Alexander oversees Centricity’s Operations, Claims, and Call Center departments. Ryan brings a wealth of experience and expertise, having previously served as the President of Sears Home Services where he played a pivotal role in spearheading successful service, repair, and customer experience initiatives. His proven track record in driving operational excellence and achieving strategic objectives makes him an invaluable addition to our Centricity team.

Ryan also served as the Global Head of Claims and Contact Center Operations for Amynta Group, was the Director of Operations for United Capital Financial Advisors and served as a Vice President at Citi. His leadership skills, industry knowledge, and innovative mindset contribute significantly to our company's continued success.

Lueck has more than 20 years experience in developing and executing products and service programs for a broad range of retailers and wireless carriers. She built strategic partnerships with Apple, Samsung, Walmart, Best Buy, T-Mobile, Verizon and others to develop and implement solutions-based programs.

Most recently as the Senior Vice President of Growth Strategy at Unboxed Training and Technology, Lueck orchestrated and led dynamic sales enablement strategies, grew reseller partnerships and implemented optimal client engagement processes. In addition, she worked at The Revenue Optimization Companies advancing innovative retail concepts and fostering robust client relationships.

Nick has more than 17 years’ experience in the flooring industry. As a top performer at Mohawk, he led a team in the Northern Midwest. At Shaw Industries, he was a respected manager earning the Circle of Distinction award as Regional Vice President. Nick has a passion for creating solutions that benefit all parties involved. He leads his team by example with not only delivering superior customer service, but also coaching day-to-day business life using more than 25 years of management experience. His goal is to create a symbiotic work environment that breeds a competitive sales organization with a team atmosphere.

LeMay came to Centricity with more than 18 years of experience launching and operating products and services across the device protection and telecom industries.

He most recently spent 12 years with Likewize Device Protection, where as the Sr Director of Supply Chain, he led efforts to launch new clients and capabilities globally in addition to heading up US&C supply chain operations, inclusive of fulfillment, repair, warehousing, and transportation. Next, as the Vice President of Product Management, he led numerous product enhancement initiatives, including Likewize's first comprehensive "whole home" device protection offering. Major clients and partners included Apple, Cricket, Boost, C Spire, Rogers, Telus, SoftBank, Telenor, and Barclays.

LeMay gained his telecom experience during 6 years consulting at AT&T, where he both led and supported a variety of transformative device protection and reverse logistics consolidation efforts.

Sonali Jain has over two decades of technology expertise, specializing in customer-centric banking and insurance products for Likewize, RBS, Truist and Citibank. She has been instrumental in launching a ecosystem of products in diverse areas, including device protection, trade-in , post-sales support, and device leasing for banks, mobile carriers, and original equipment manufacturers (OEMs). Additionally, Sonali led technology at IBM, driving transformative initiatives generating $4-10 billion in sales and revenue through Ecommerce, ERP and SaaS solutions. Her visionary leadership and tech prowess continue to reshape industries, enhancing customer experiences and fueling growth.

With over 20 years’ experience, 6 years of which have been with Centricity, Joey demonstrates proven leadership skills and an ability to view all business issues through a legal prism to provide sound legal advice and solutions to complex legal matters that drive and grow the business. Currently, as Division General Counsel for Centricity she is responsible for all aspects of the various day-to-day legal matters in support of organizational goals and objectives and compliance.

Formerly, Joey was part of the senior executive team and served as Vice President of Human Resources and General Counsel for MDT Personnel, LLC, a large national privately-owned staffing company and its staffing company affiliates, where she was instrumental in growing the company exponentially and managed its lucrative sale transaction to a large competitor.

Prior to becoming inhouse counsel, Joey was Associate Attorney with a national boutique employment law firm where she counseled and represented employers in all aspects of employment law and successfully defended clients before local, state and federal agencies. She received her Juris Doctorate degree from the University of Florida, Levin College of Law, where she graduated with honors and was the recipient of the Book Award in International Dispute Resolution.

Joey is a Board Member of the Tampa Bay Association of Corporate Counsel and serves as the Chairman of the Association of Corporate Counsel Tampa Bay Women’s Group.