In order to be successful in strengthening customer relationships for the thousands of retailers and manufacturers who partner with us, we must carefully curate our network of local, regional, and nationwide service providers. Our number one goal is expanding our network for more product and territory coverage, but we will never sacrifice on the quality of service providers we engage.
Our service provider network must be able to mobilize quickly to address the growing market demand from retailers and manufacturers to rapidly service and responsibly manage the complete lifecycle of consumer products.
We seek out service providers who can guarantee advanced service processes:
- Speedy on-site or walk-in repair options
- Remote troubleshooting for smart devices
- Device replacement and reinstallation plus advance replacement for mobile devices
- Seamless customer portals for registering products and claims
We also recognize the importance of comprehensive metrics so that your sales team can communicate the benefits of our service plans to customers and ultimately inspire their brand loyalty. Our service providers know you need access to a wide variety of measurements and KPIs to keep your business on track and exceed customer expectations.
Finally, we are actively involved in a number of professional associations to affiliate ourselves with service providers who share a commitment to the highest professional and ethical standards. These associations include:
- Service Contract Industry Council
- Residential Energy Services Network
- Energy & Environmental Building Alliance
- Insurance Institute for Business and Home Safety
- Smart Electric Power Alliance
- United Servicers Association
- National Electronics Service Dealers Association
- Z Wave Alliance
With the right service providers in place, we are able to ensure your access to the customized product protection customers expect. With 24/7/365 multi-lingual, omni-channel customer experience, A+ certified warranty technicians, one stop shop for technical support, and more, Centricity is the best choice to drive your company’s revenue and increase your customer loyalty.