As an AgeTech retailer, you stand behind the reliability of the products you sell. Whether it’s a mobility aid, stair lift, monitoring device, or hearing aid, these solutions are engineered for performance and durability. So when it comes to offering an extended service plan, you might pause and wonder: Will this make my product seem unreliable?
The short answer? Absolutely not.
Providing a Centricity extended service plan—and especially one that includes accidental damage protection—is not a reflection on product quality. It’s a reflection on how vital these products are to your customers. In fact, offering protection sends a clear, powerful message: This product matters so much that we’re prepared to keep it functioning—no matter what.
AgeTech Products Aren’t Luxuries. They’re Lifelines.
For many older adults, AgeTech isn’t optional – it’s essential. These products help seniors age in place, maintain independence, and stay connected to family and caregivers. A stair lift ensures access to every floor of the home. A medical alert system can summon help with the push of a button. A mobility device offers freedom to run errands or visit with loved ones.
These aren’t items anyone can afford to be without—even for a day. When something breaks or malfunctions, it disrupts routines, increases risk, and causes anxiety for both seniors and their families.
That’s why extended service plans, especially those from Centricity, aren’t about anticipating failure -they’re about preparing for life’s realities.
Accidents Happen—Especially in This Demographic
While manufacturer defects or mechanical issues are rare, accidental damage is far more common, particularly in the senior population. As we age, grip strength, balance, and vision can decline. That medical alert device clipped to a waistband? It can fall. The tablet used for telehealth? It can get knocked off a nightstand. Even something as simple as plugging in a charger can become challenging.
Offering accidental damage protection acknowledges this reality. It’s not saying the product is fragile – it’s recognizing that your customers live in the real world, where slips, drops, and spills happen. And when they do, they shouldn’t have to worry about how to replace or repair a vital device.
Centricity’s accidental damage protection is designed with this demographic in mind. It covers those everyday mishaps that aren’t covered under manufacturer warranties—giving caregivers and older adults true peace of mind.
Caregivers Are Already Thinking “What If?”
Today’s caregivers are proactive. They know how critical these products are to their loved one’s well-being, and they want to be sure there’s a backup plan. They’re already asking: What if Mom drops her alert pendant? What if Dad’s lift chair stops working? What if something breaks when I’m not around?
When you offer a Centricity extended service plan with accidental damage protection, you’re giving them answers—and relief. You’re not just selling a product; you’re offering long-term support, simplified repairs, and protection against unexpected costs.
And that peace of mind? It’s priceless.
More Than a Revenue Stream—It’s a Relationship Builder
Beyond customer satisfaction, offering service plans is also good for business. Centricity’s programs provide a low-effort way to boost margins, with no added inventory or overhead. But the real value is in the trust and loyalty you build with your customers.
By showing that you’ve thought beyond the point of sale—that you care about the senior’s experience over the full life of the product—you differentiate your brand and deepen customer relationships.
Plus, Centricity makes it easy for you. Our plans are simple to explain, quick to activate, and backed by responsive, compassionate support.
The Bottom Line
Offering a Centricity extended service plan—especially one that includes accidental damage protection—isn’t a reflection of product weakness. It’s a reflection of your commitment to your customers. It shows that you understand the needs of older adults and their caregivers. It says, We know this product is essential, and we’ll be here if anything happens—accident or otherwise.
Because in AgeTech, reliability isn’t just about how well a product is built. It’s about how confidently your customers can count on it, day after day. Contact us today to get started or speak with a Centricity representative.
