Service Contract Programs
Increase customer loyalty by providing best-in-class service
Engagement doesn’t stop when a customer makes a purchase. Your service contracts make customers happy. Happy customers evangelize for your brand and make repeat purchases. Your customers trust you with their hard-earned money. We’re obsessed with customer satisfaction.
Intelligent customer care that makes a difference
From consumer electronics, appliances and sporting goods to jewelry, and everything in between, our multi-channel experience—manufacturing, retail, web and catalog—enables us to deliver the best customer experience, every time. Your customers deserve a different kind of protection plan. Centricity is innovative, flexible and transparent. Centered around your customers and you, Centricity delivers the best level of service every time. We inspire customer loyalty that lasts a lifetime!
You call the shots
Create a package that fits your needs. We’re more than a warranty company. Our service capabilities range from implementation to program development. This is your business, and you get to pick and choose what you need.
Our Capabilities:
- Underwriting and Administration
- Insurance and Regulatory
- Accounting
- Account Management
- Service and Vendor Management
- Training
- Business Development
- Marketing
- Contact Center
Amazing service is about anticipating needs.
Our job is to honor your customers’ time and investment in your products. Our value-rich features and elevated customer service model reduce friction. At the end of the day, your customers are relieved they chose your brand, and they remain loyal to you — not the warranty company you partnered with. (It’s okay, we don’t mind staying behind the scenes.)
The Centricity Difference
- 24-7/365, multi-lingual, omni-channel customer service
- A+ certified warranty technicians ready to repair across the nation
- One customer, one policy— protection for every product on the receipt
- Keep life on track with expense allowances, advanced exchanges and more
- Total Care – one stop shop for technical support, ongoing product updates and more
Finally — a better way to protect
We assign an account manager as your single point of contact, to manage and grow your program — and to ultimately ensure measurable success based on KPIs that matter to your business.
Transparent Service Metrics & Business Tools
- Revenue boosting aftermarket options, loyalty rewards, VIP features and benefits
- Quarterly data-driven business intelligence and strategy management reviews
- Web-based tools that streamline processes and program engagement
- Customer insights, reporting, customer surveys, service performance and more
- In-house creative team for product promotion, customer lifecycle management, social media monitoring and analysis