Increase loyalty by providing best in class service
Engagement doesn’t stop when a customer makes a purchase. Your service contracts make customers happy. Happy customers evangelize for your brand and make repeat purchases. Your customers trust you with their hard-earned money. We take that relationship seriously.
Intelligent customer care that makes a difference
From consumer electronics to jewelry, and everything in between, our multi-channel experience—manufacturing, retail, web and catalog—enables us to deliver the best experience, every time.
You call the shots
Create a package that fits your needs. We’re more than a warranty company. Our service capabilities range from implementation to program development. This is your business, and you get to pick and choose what you need.
- Underwriting and Administration
- Insurance and Regulatory
- Account Management
- Service and Vendor Management
- Business Development
- Contact Center
Amazing service is about anticipating needs.
Our job is to honor your customers’ time and investment in your products. Our value-rich features and elevated customer service model reduce friction. At the end of the day, your customers are relieved they chose your brand, and they remain loyal to you — not the warranty company you partnered with. (It’s okay, we don’t mind staying behind the scenes.)
The Centricity Difference
- 24-7/365, multi-lingual, omni-channel customer service
- A+ certified warranty technicians ready to repair across the nation
- One customer, one policy— protection for every product on the receipt
- Keep life on track with expense allowances, advanced exchanges and more
- Total Care – one stop shop for technical support, ongoing product updates and more
Finally — a better way to protect
We assign an account manager as your single point of contact, to manage and grow your program — and to ultimately ensure measurable success based on KPIs that matter to your business.
Transparent Service Metrics & Business Tools
- Revenue boosting aftermarket options, loyalty rewards, VIP features and benefits
- Quarterly data-driven business intelligence and strategy management reviews
- Web-based tools that streamline processes and program engagement
- Customer insights, reporting, customer surveys, service performance and more
- In-house creative team for product promotion, customer lifecycle management, social media monitoring and analysis