Retail and Manufacturer Solutions

Photo of woman looking inside refrigerator

Make a retail relationship

We strengthen the relationship between you and your customers at every touchpoint, from innovative retail strategies to providing your customers with the industry's best service contract solutions and warranty administration. We support your full retail ecosystem. Develop brand affinity that lasts a lifetime.

Rely on a service contract partner you can trust

•24-7/365, multi-lingual, omni-channel customer service
•Best-in-class nationwide service network
•Dynamic aftermarket opportunities
•Expert technical support
•Comprehensive reporting & analysis

Solutions developed for your unique business needs

Our service capabilities range from implementation to program development. This is your business, and we meet you where you are to develop solutions that make an impact — fast. Centricity marries protection with what matters to your future: relationships and revenue. We provide the most dependable service in the business.

As your service contract partner, we handle:

Underwriting and Administration

Insurance and Regulatory

Accounting

Account Management

Service and Vendor Management

Customer Care

Business Development & Marketing

Training

Build brand affinity

We understand brand engagement, and provide service contracts that create positive touch points for the consumer from point of sale throughout the lifetime of a product’s protection. Customers are more than satisfied — they're delighted. And that fosters repeat purchases, good reviews, and powerful brand evangelism.

Give your customers best-in-class care

From consumer electronics to fine jewelry, our multi-channel experience — manufacturing, retail, web and catalog — enables us to deliver the best experience, every time. Our value-rich features and elevated customer service model reduce friction. At the end of the day, your customers are relieved they chose your brand, and they remain loyal to you.

Meet Our Contact Center

Learn More

Transparent Service Metrics & Business Tools

•Revenue boosting aftermarket and Missed Point of Sale (MPOS) options, loyalty rewards, VIP features and benefits
•Quarterly data-driven business intelligence and strategy management reviews
•Web-based tools that streamline processes and program engagement
•Customer insights, reporting, customer surveys, service performance and more
•In house creative team for product promotion, customer lifecycle management, social media monitoring and analysis

We're real people, and real partners

We assign an account manager as your single point of contact, to manage and grow your program — and to ultimately ensure measurable success based on KPIs that matter to your business.

Let's put together a solution that's right for your business — and your future.