Contact centers people enjoy calling.
Our customer care team excels at making people feel heard and comfortable. And they work seamlessly with our A+ certified technicians. The smooth flow of information leads to rapid solutions and happy customers who can’t believe how quickly everything got resolved.
We take a customer-centered approach.
From the first hello to a beyond-expectations resolution, we’re engaged with your customers. We’re here around the clock, all year — and all around the U.S., Puerto Rico and Canada. We speak your customer’s language, with native English, Spanish and French speakers on staff, and additional language capabilities readily available.
Compliance and processes you can trust.
We take pride in delivering service with the highest of professional ethics. With Centricity®, you align your brand with operational and legal excellence. You minimize your business risk, while maximizing your customer care.
- Licensed P&C agents for loss and theft programs
- Compliant and licensed in all 50 states, Puerto Rico and Canada
- Operations supported by remote backup and system redundancy
Providing ongoing customer care solutions is critical to the success of your customer relationship. That means being able to deliver, no matter what. Centricity operates through any disruption, with operational backups.
Protect your relationships and your business.
It’s brutal out there. One snafu and you’ll find yourself kicked to the curb for a competitor. With social media, everyone will hear about the issue — and there is such a thing as bad publicity. That’s where Centricity® saves the day.
We deliver, because we get your customer.
Our secret weapon isn’t a psychic link to your customers, it’s data. We measure constantly, using results to anticipate customer needs— and we never take our performance for granted. You can count on a close look at how your customers’ expectations evolve over time.
Together, we keep the customer connection fresh.
Your extended service team should be centered around you and your customer. Always honing our approach, we’re about making solutions happen fast.
Learn more about Centricity® Customer Care Solutions.