Claims Administration & Management by Centricity

Products & Services

Managed Services
Claims Administration

Warranty management for the win.

When stuff breaks, it’s no fun. And it’s no secret that customers expect a headache. Convoluted claims, dispassionate service agents… and repairs that take forever, if they happen at all. Centricity^® is changing the narrative.

We put the ahhhh back in customer claims.

We take customer service personally. That’s why we manage every aspect of a claim, so that you can focus on your business. We’re prepped and ready, so that your customer gets swift resolution and a nice, calming sigh of relief.

100% Turnkey for a 360° business boost.

Focus on your business while we manage the entire lifecycle of a claim. We handle claims for the whole house and everything in it, including smart home devices, appliances and electronics. Our nationwide network of service, distribution and repair centers is ready to serve at all times.

Round-the-clock claims and response team for emergencies
P&C licensed agents for loss and theft claims
Monitor claim status & claims fund reconciliation

In addition to plug-and-play claims administration, we offer ways to boost your bottom line. Aftermarket and bonus product offerings extend your relationship with your customers, providing lasting protection and a deeper affiliation with your brand.

Meet your customers where they are.

Filing a claim can be a pleasure. We put the love back into claims administration, and get customers the service they deserve.

Dispatch speedy on-site or walk-in repair options
Remote troubleshooting for smart devices by Certified A+ Technicians
Device replacement and reinstallation plus advance replacement for mobile devices
Seamless customer portals for registering products and claims

Watch us work with total transparency.

Metrics are magic. We measure a lot. Claims performance data, customer service surveys, performance evaluations — you get it in real time. Our approach is dynamic and flexible, so we’re ready to measure KPIs that are critical to your business.

Check in on our performance any time with our online claims management tools:

Get edit-level access to customer contracts
Access customer service plans and notes
Review training material and live-audit customer calls

You will be assigned a dedicated account manager who will provide you with tailored, comprehensive reporting and analytics. Together we will regularly evaluate and enhance performance, and you’ll get the valuable data you need to grow.

Discover the best in claims administration.

800.345.6282

Managed Services Claims Administration