centricity logo

File A Claim

I’ve filed my claim. What’s next?

Centricity® will initiate the first step in our resolution process.

  1. We’ll evaluate your claim and review your policy.
  2. We will call to schedule an inspection as needed or to advise if your claim is not covered.
  3. Post-inspection, we will inform you and your builder of the claim determination.
  4. If all criteria are approved, we will initiate the repair process*

*Claim and repair process may take minimum of 60 days to complete

Enjoy your home. You’re covered.

Our Customer Care Team is ready to assist you 24-7, every day of the year. We know that when you need to file a claim, you need efficiency and good communication. Count on Centricity for service as solid as our new home warranties.

We’re always standing by to help.

Need a hand with filing a claim or have questions about your coverage? You can check out our FAQs, but sometimes you just want to speak to a human for answers. We’re here around the clock. Call us anytime: 800.345.6282.

We believe that filing a claim should be simple.

We pledge to take care of the whole claim process, keeping you informed on our progress at every step.

Let’s get your new home into good shape.

Contact Us

Email for Sales

Customer Care
Email for Customer Care

Service Centers
800.345.6282 x6504
Email for Service Centers