General Address: P.O. Box 33025, St. Petersburg, FL 33733-8025
Claims Office: P.O. Box 33026, St. Petersburg, FL 33733-8026
Customer Service – Phone: 800-345-6282
Corporate Office / Claims – Fax: 844-722-7113
You may submit a claim online through this website. For additional questions, please call 800.345.6282 and follow the prompt.
It’s best to refer to your warranty document, “How to Make a Claim” for instruction on submitting your claim in writing. (Please be aware calling will not reserve your rights under the warranty, and verbal statements will not change or override the coverage as written in the warranty document.)
It depends on the particular warranty coverages provided by your builder. Most new-home warranties cover workmanship, materials, systems and major structural defects. Please refer to your warranty document for specific home coverages.
A lost warranty document can be replaced for a modest $5 replacement, handling and shipping charge. Request a replacement here. (It may take up to two weeks to process, but we will get it to you as soon as possible.)
Yes. The home is covered no matter who lives in it. The warranty transfers automatically upon change of ownership during the warranty period. Request new-owner documentation.
New Retailer Sales Inquiry
727.282.9598
Email for Retail Sales
Builder Sales Inquiries
727.242.1749
Email for Builder Sales
Customer Care
800.345.6282
Email for Customer Care
Service Centers
800.622.1100
Email for Service Centers