File a Claim
Need to make a claim?
If you need to file a claim on your new home warranty, you are in the right place. Let’s get started.
File online here
Print & Mail
Workmanship & Systems Defects Claim Form (PDF)
Structural Defects Claim Form (PDF)
I’ve filed my claim.
Centricity® will initiate the first step in our resolution process.
- We’ll evaluate your claim and review your policy.
- We will call to schedule an inspection as needed or to advise if your claim is not covered.
- Post-inspection, we will inform you and your builder of the claim determination.
- If all criteria are approved, we will initiate the repair process*
*Claim and repair process may take minimum of 60 days to complete
Enjoy your home.
Our Customer Care Team is ready to assist you 24-7, every day of the year. We know that when you need to file a claim, you need efficiency and good communication. Count on Centricity for service as solid as our new home warranties.
We’re always standing by to help.
Need a hand with filing a claim or have questions about your coverage? You can check out our FAQs, but sometimes you just want to speak to a human for answers. We’re here around the clock. Call us anytime: 800.345.6282.