Our remote working environment continues operating as business as usual. In fact, we have measured very little change. While our call volume is only slightly down, we are processing claims at a normal rate. Most importantly, our service levels remain consistently over 90%.
We continue close and constant communication with our builders, clients, and service providers to meet their needs and those of all customers as we work through this unprecedented time together. In short, we remain centered around you.
From the entire Centricity team, we appreciate the trust you have placed with us as a valued business partner.