Service and protection powerhouse Centricity, formerly Bankers Warranty Group and Bonded Builders Warranty Group, is pleased to announce members of its senior leadership team will serve as moderators and panelists for this year’s Warranty Chain Management Conference (WCM) to be held in San Diego, California, from March 6th through March 8th.
Centricity President Dawn Morris will join fellow industry professionals for a panel focusing on Technology Developments in the Rapidly Changing Management of OEM Warranties, Service Contracts, Extended Warranties, and Maintenance Agreements. The discussion will present real-life examples of how technology is used in day-to-day operations, where it will grow, and how it will impact the industry. Morris’ panel is scheduled for Wednesday, March 7th, at 1:30 p.m. PT.
Centricity Vice President of Partnership Strategy Jocelyn Getson is moderating a panel titled, “Customer Experience vs. Expense Control,” which will focus on how the industry can manage the contradictory goals and offer solutions to overcome a common challenge. Getson will be joined by executives from Dell, Amazon, Microsoft, Starr Companies, BrandsMart, and Nebraska Furniture Mart. Getson’s panel is scheduled for Wednesday, March 7th, at 3:45 p.m. PT.
“I look forward to moderating a panel of Industry leaders who will be candid in expressing their opinions and experiences,” said Getson. “Attendees can expect to gain insights and first-hand accounts as we discuss how these executives create a positive customer experience, develop their service contract programs, position clients and company for a program of long-term success, and embrace the changes of our marketplace.”
The Warranty Chain Management Conference is an annual premier event servicing the warranty and service contract industry. Attendees range from large multinational organizations to mid-size companies, spanning across diverse industries including service providers, manufacturers, and retailers.
For conference registration details, please visit the Warranty Chain Management site.