Our Service Network
We built a better network, because service matters.
Centricity has built a nationwide network of more than 25,000 local, regional and nationwide service providers. We’re always expanding the network to provide more product and territory coverage.
Have your own technicians? We’ll work with them as first choice if you prefer. It’s ultimately about getting a solution in place for your customers as quickly as possible.
Your customers will never have to struggle with trying to find their own service provider. Centricity takes the worry out of getting repairs!
Advanced service processes.
- Dispatch speedy on-site or walk-in repair options
- Remote troubleshooting for smart devices
- Device replacement and reinstallation plus advance replacement for mobile devices
- Seamless customer portals for registering products and claims
Watch us work with total transparency.
Metrics are magic. We measure a lot. Claims performance data, customer service surveys, performance evaluations — you get it in real time. Our approach is dynamic and flexible, so we’re ready to measure KPIs that are critical to your business.
We’re committed to building a happier network.
Your customers will feel the difference when interacting with someone who is set up to do a great job.
- Dedicated team to manage service profiles and set up
- Prompt invoice payment with ACH options available
- Claims credit card available for on-demand
- Feedback loop to vendors with business insights and survey results
- Dispatching through Service Power
- We are a flexible partner
- We cut checks every Tuesday
- We are active members of NESDA and ASTI and participate in their conferences