Full service solutions to frustrating problems.
Centricity is your customers’ dedicated technical troubleshooter and dispatch technician. Most issues come down to the customer’s home network and call for technical skills beyond your specific product. Our A+ Certified Technicians are qualified and highly trained to tackle every problems.
- Remote troubleshooting and diagnostic capabilities
- Smart Home support and setup
- Software and device installation, removal and reinstallation
There’s more. We provide customers with self-help materials and maintain rigorous training standards so that help is always on hand — 24/7. Providing technical support in a smart home world is a mammoth task. We rise to the challenge.
Every service call is an opportunity to grow.
We help you learn from hiccups and bumps in the road. Centricity’s technical performance metrics collate field knowledge so that you can enhance products. Our stats provide the real world, objective QA no one else can offer.
- Product performance feedback
- Listen live to customer technical support calls
- Actionable, focused data based on your business goals
Your partner in performance, we provide intel from the front line to help you develop the best products on the market.