We are an extension of you and act accordingly
Customer service is your greatest opportunity to engage your consumer, build loyalty and create brand advocates. If you are not maximizing every interaction you are leaving the door open for your competitors. When your customer needs service you need a partner who is able to encompass your brand and align the service experience accordingly. Centricity℠ utilizes our experience and on staff expertise to help shape your program and deliver a consistent, tailored experience to your customers. We provide a constant feedback loop and guidance to help improve the claim experience and gain efficiencies.
Centricity℠ is more than a vendor; we are part of your team.
From the initial call to the resolution, we are in constant contact with your customer. Our core capabilities include:
- A+ Better Business Bureau (BBB) rating
- 24 x 7 x 365 Contact Center is located in St. Petersburg, FL
- Extensive network of service centers in the U.S., Puerto Rico and Canada
- Flexible, customized and innovative program solutions
- A+ certified technicians to provide technical support
- Licensed P&C agents for loss and theft programs
- English, French and Spanish native speakers on staff and further language capabilities through a language line
- Operations supported by remote back up and system redundancy
- Compliant and licensed in all 50 states, Puerto Rico and Canada
Partner with Centricity℠ today.