Focus on what you do best
Grow your business and let Centricity℠ handle the rest. We manage the entire lifecycle of a claim with our 24x7x365 call center and our nationwide network of manufacturer authorized service centers, we provide a complete turnkey solution.
At the core of everything we do is a commitment to providing a best in class experience to every consumer every time. We are able to service a wide variety of consumer products including consumer electronics, appliances, home warranties, furniture and smart home devices. We meet the consumer where they are and provide solutions that suit their lifestyle.
Some of the services we provide include:
- Dispatch on-site repairs in real time, in addition to providing depot and walk-in repair options
- Parts ordering
- Device replacement and reinstallation
- Advance replacement for mobile devices
- Monitor and update claim status
- Remote troubleshooting for IoT devices by Certified A+ Technicians
- P&C licensed agents for loss and theft claims
- Claims fund reconciliation
- Consumer portals for registering products and managing claims
- Customer Satisfaction Surveys
- Ability to distribute additional revenue generating service contract programs during or after the product registration process
An Account Manager will provide comprehensive reporting and analytics which can be used to help with product development and ensure overall customer satisfaction. You will have complete transparency throughout the claims process:
- Access to the customer’s contract
- Edit the customer’s contract
- Email, print or mail the customer’s service plan
- View customer service notes
- Review & print training material
- Ability to listen to calls
Questions? Contact Centricity℠ today.